Now, residents in Dubai can play an active role in maintaining the world-class infrastructure of the city. However, the Roads and Transport Authority (RTA) has introduced a convenient Whatsapp reporting service to report road and transport damages via Whatsapp. Hence, it makes it easier than ever to report damaged facilities across the emirate.
Visitors and residents can connect with Mahboub through the official Whatsapp number +971 58 800 9090. It is a smart chatbot of the RTA to flag issues, like cracked road surfaces, worn pedestrian crossings, broken traffic lights, damaged bus shelters, directional signs, and other transport-related assets.
How the Service Works
The process is simple and user-friendly. Notably, you can capture a photo of the damage and send it directly via Whatsapp. Moreover, the system instantly forwards the complaint to the relevant RTA department for immediate action.
According to RTA, this campaign focuses on streamlining the reporting process and boosting greater community participation. Hence, it ensures that damaged infrastructure can be detected and repaired promptly by enabling instant photo-sharing. So, it contributes to the reputation of Dubai for efficiency and safety.
Enhancing Public Engagement
Meera Al Shaikh, Director of Customer Happiness at RTA’s Corporate Administrative Support Services Sector, highlighted the value of this server.
Al Sheikh said, “Using Whatsapp highlights the dedication of RTA in boosting community participation in reporting any damages and also strengthens the corporate reputation of the RTA. It further boosts engagement with the public by ensuring quick responses to reports and feedback within record time”.
This step improves the urban infrastructure of Dubai. In addition, it also highlights the efforts of RTA in supporting clarity and customer happiness.
More Than Just Reporting
The Mahboub chatbot can perform many tasks beyond just reporting. Below is the list of other tasks that this chatbot can perform:
- Paying for parking in Dubai
- Checking for transport updates
- Giving customer support
By adding to the new damage-reporting feature, the RTA has broadened the role of Mahboub as a one-stop solution for transport-related services in the city.
Easy Way to Report Road and Transport Damages via WhatsApp
Dubai’s RTA continues to integrate technology and community engagement to ensure safer and more sustainable transport infrastructure. Now, the new Whatsapp service empowers residents to contribute to the cleanliness, safety, and authentic appeal of the city. Moreover, it strengthens the vision of Dubai to become one of the smartest cities in the world.
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