The General Directorate of Residency and Foreigners Affairs (GDRFA) has officially announced the working hours for its service center during the upcoming Hijri New Year holiday. The Islamic New Year 1447 AH is the reason behind this announcement.
The authority has outlined the specific timing for its headquarters and its customer happiness centre. However, it ensures the public continues to receive the essential service without any disruption. Moreover, this announcement highlights Dubai’s commitment to maintaining accessibility and efficiency in public services, even during public holidays.
About the Hijri New Year
The occasion is also popularly known as the Islamic New Year, which marks the beginning of the new year in the Islamic lunar calendar. Moreover, the day is observed on the first day of Moharram (the Islamic calendar’s first month). The day holds cultural and spiritual importance in the Muslim World. In addition, it is observed as a holiday in the United Arab Emirates (UAE).
Hijri New Year holiday: Holiday schedule and business hours.
Notably, the public and private sectors will remain closed on the occasion of the Hijri New Year Holiday, which is expected to fall on 27th June 2025. However, the exact date could differ because the Islamic month begins with the sighting of the new crescent moon.
The General Directorate of Residency and Foreigners Affairs (GDRFA) has confirmed its official working hours for the same day. The GDRFA has confirmed that its customer happiness center and other facilities will remain operational with the adjusted hours on the Hijri New Year holiday.
Notably, the Customer Happiness Centre located at the Dubai International Airport – Terminal 3 (Arrivals Hall) is going to remain operative 24/7 and seven days a week. It ensures that travelers and customers get the required support and a smooth operation of the airport. Moreover, this availability showcases Dubai’s status as a global hub that manages the needs of its diverse population and visitors.
Besides the Customer Happiness Centre at the Dubai International Airport, the same centre at the Al Awir will remain open from 6:00 AM to 8:00 PM on the holiday. It will provide you with flexible access to services and encourage the timely completion of transactions.
Encouraging Use of Smart Services
The GDRFA Dubai has highlighted that its digital channel will also remain operational on the holiday through its operational website. In addition, you can also use their mobile applications, like DubaiNow and GDGRA Dubai. So, the public is advised to use these platforms to complete their transaction.
These services will provide you with convenient and time-efficient alternatives to an in-person visit. Moreover, these smart applications and websites have the ability to cater to the diverse needs of customers. Furthermore, it ensures that you get seamless access regardless of the official holidays.
24/7 Support Through ‘Amer’ Call Centre
Besides online support, GDRFA Dubai has confirmed that the Amer (call centre) will also be working on the holiday. Therefore, customers could reach out to the toll-free number “800511” with their queries.
In addition, the call centre will provide you with immediate support and answers to all service-related queries. Moreover, the centre is operational 24/7, which gives you access to support at any time of the day.
GDRFA Extends Warm Holiday Wishes
On the occasion of the Hijri New Year, GDRFA Dubai has extended its warm congratulations and best wishes to the people of the United Arab Emirates. In addition, it also prays for all continued health, prosperity, and happiness with the development of the nation.
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