If you’re commuting in Dubai, keeping track of your NOL card balance is essential for seamless travel across the city’s public transportation network. The Roads and Transport Authority (RTA) offers multiple convenient methods on how to check NOL card balance.
How to check NOL card balance
Let’s find out and learn the 8 easy methods to check your NOL card balance.
1. NOL card balance check via RTA website
The official RTA website provides a straightforward way to check your NOL card balance online:
1. Visit the RTA website: RTA Official Website
2. Navigate to the “Public Transport” section and select “NOL Card.”
3. Click on “Check NOL Balance.”
4. Enter your 10-digit NOL Tag ID (found on the back of your card).
5. Click “Search” to view your current balance.
👉This method is ideal for users who prefer accessing services via desktop or laptop.
2. Check Balance History with the RTA Dubai App
For on-the-go access, the RTA Dubai App offers a user-friendly interface to check your NOL card balance:
1. Download the RTA Dubai App from the Google Play Store or Apple App Store.
2. Open the app and log in or create a new account.
3. Navigate to the “NOL” section.
4. Enter your NOL Tag ID.
5. View your current balance and transaction history.
👉The app also allows you to top up your card and manage other RTA services.
3. NOL Card Balance Check via SMS
If you prefer using SMS, follow these steps:
1. Ensure your mobile number is registered with your NOL card.
2. Send an SMS with the format: NOL Tag ID to 511.
3. You’ll receive a message with your current balance.
👉Standard SMS charges may apply.
4. Check Balance Using NOL Ticket Vending Machines
NOL ticket vending machines are available at all metro stations and many bus stops.
1. Locate a NOL ticket vending machine.
2. Tap your NOL card on the reader or insert it into the slot.
3. Select “Check Balance” on the screen; your current balance will be displayed.
👉These machines also allow you to top up your card.
5. RTA Card Balance Check at Merchant Shops
Authorized RTA merchant shops across Dubai can assist you in checking your NOL card balance:
1. Visit an authorized RTA merchant shop.
2. Provide your NOL card to the cashier.
3. The cashier will check and inform you of your current balance.
👉You can also top up your card at these locations.
6. RTA Card Balance Check by Calling Customer Service
For assistance via phone:
- Call the RTA customer service center at 800-9090.
- Provide your NOL Tag ID when prompted.
- The representative will inform you of your current balance.
👉This method is helpful if you have inquiries or face issues with other methods.
7. NBAD Balance Inquiry (For NBAD Cardholders)
If you have an NBAD (National Bank of Abu Dhabi) card linked to your NOL account:
1. Download the NBAD mobile banking app.
2. Log in with your credentials.
3. Navigate to the NOL card section to view your balance.
👉This method is specific to NBAD cardholders.
8. Recharge your Nol Card through the S’hail App
You can download the S’hail App through the App Store or Google Play.
1. The app requires camera access permission to scan your Nol card, so grant it.
2. Start the recharge process by selecting ‘Top Up’ from the home screen.
3. You need to press the ‘+’ icon to enter your Nol card information.
4. After adding your card, select the desired recharge amount before you can proceed with payment.
👉You can load credit in advance through the app so you can ride without interruptions
Frequently Asked Questions (FAQs)
Q1: What is the minimum balance required on a NOL card?
A: A minimum balance of AED 7.50 is required to ensure uninterrupted travel on public transport.
Q2: Can I check my NOL card balance without internet access?
A: Yes, you can use NOL ticket vending machines at metro stations or bus stops or send an SMS to 511.
Q3: How can I top up my NOL card?
A: You can top up via the RTA website, RTA Dubai App, NOL ticket vending machines, authorized merchant shops, or at metro station ticket offices.
Q4: What should I do if I lose my NOL card?
A: Report the loss immediately to RTA customer service at 800 9090. If you have a personalized NOL card, the balance can be transferred to a new card.
Q5. How long does it take to get my NOL card activated?
A: It is important to maintain the balance because it takes time to get the card activated. Sometimes, it takes upto 45 minutes to 4 hours. So plan accordingly to travel smart.
Tips for Managing Your NOL Card
• Regularly check your balance to avoid travel disruptions.
• Set up auto top-up via the RTA Dubai App for convenience.
• Keep your NOL Tag ID confidential to prevent unauthorized access.
• Register your NOL card to protect your balance in case of loss or theft.
Summary
By utilizing these methods, you can efficiently manage your NOL card balance and enjoy hassle-free travel across Dubai’s public transportation system.
Reference
• RTA Official Website RTA Official Website
• NOL Card Services RTA NOL Card Services
Also Read: How to Check your Du balance in the UAE (2025 guide)
