Sunday, 11 January 2025| Dubai, UAE [Posted at 9:49 pm]
Sendle Closing Down Australia: The Australian parcel delivery company has abruptly shut down its operations. Therefore, it has left thousands of businesses and customers uncertain about pending deliveries. The sudden move comes just months after Sendle merged with two US logistics firms under the FAST Group umbrella.
Official Announcement About Sendle Closing Down Australia
Sendle informed customers via email on Sunday that it would immediately stop all parcel pickup and delivery bookings. According to the Daily Mail, the company stated in an email that it was halting all bookings for parcel pickup and delivery, effective immediately.
Sendle added that parcels already in transit may still be delivered. However, it will be only at the discretion of third-party delivery partners such as eBay-linked couriers. Moreover, the company also apologised for the disruption and thanked customers for their support over the years.
The company highlighted that it had delivered over 65 million parcels across three countries and promoted carbon-neutral shipping for small businesses since its launch.
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What Are the New Updates?
After Sendle’s sudden shutdown, customers were informed of several immediate changes. You can find the list of those changes below:
- All new bookings stopped with immediate effect.
- Pickups scheduled from January 12 onwards have been cancelled.
- Parcels already collected may still be delivered, depending on the delivery partners.
- Customer queries redirected to individual delivery partners, not Sendle.
- No clear reopening timeline or transition plan announced.
These changes apply immediately across Australia and affect Sendle-linked services internationally.
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Who Is Affected by the Sendle Shut Down?
The shutdown has a ripple effect beyond Australia. Here are the groups of affected people or businesses:
- Small and medium e-commerce businesses that are relying on Sendle for low-cost shipping.
- Online sellers using platforms like eBay, which partnered with Sendle for deliveries.
- International merchants, including sellers shipping to and from the UAE.
- UAE-based buyers who are awaiting parcels sent via Sendle-linked networks.
Expats and online shoppers in the UAE might face delivery delays or cancellations if their orders are routed through Sendle’s logistics chain.
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Why Did Sendle Shutdown?
The closure is closely tied to financial turmoil at FAST Group, which was formed in August 2025 after Sendle merged with US-based FirstMile and ACI Logistix.
According to FreightWaves, key investor Federation Asset Management froze redemptions in its $100 million fund after discovering significant deficiencies in ACI Logistix’s financial statements post-merger. Later, the federation injected emergency funding, replaced senior leadership, and appointed a restructuring officer. Still, the group continues to face a serious cash crunch.
FAST Group risks filing for US bankruptcy protection if it fails to secure up to $60 million in financing. As of now, the company has revealed no resolution related to this.
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What Should You Do Now?
It would be best to prepare for the uncertainty from this company. However, you can expect the following:
- Pending deliveries may still arrive via third-party couriers
- Refunds or claims will likely depend on delivery partners, not Sendle
- FAST Group’s future hinges on emergency financing or restructuring
The logistics experts recommend confirming shipping providers and avoiding Sendle-linked routes until clarity emerges for the UAE-based sellers and buyers. However, this developing story highlights the growing risks in global e-commerce logistics, where rapid mergers can expose deep financial vulnerabilities.
Official Source
- Customer closure email cited by Daily Mail Australia
- Investor and merger crisis details reported by FreightWaves
- Statements from Federation Asset Management referenced in investor communications
No Australian government or postal authority has yet issued an official public notice regarding the Sendle shutdown.
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