Published: Friday, 21 August 2026,at 10:40 apm| Dubai | Edited: Friday, 21 August 2026, at 10:44pm
Understanding how to deactivate DEWA when moving out of your Dubai home is essential to settle final utility bills and cancel your tenancy smoothly. By completing this process online, tenants can easily receive their security deposit refunds and obtain official clearance certificates. Read on to discover all the critical steps, service fees, and necessary documentation.
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How to Deactivate DEWA When Moving Out: Step by Step Dubai Guide
Learn how DEWA’s automated move out system seamlessly links utility deactivation with RERA Ejari cancellation.
When a property owner requests to cancel the Ejari certificate through the Dubai Land Department (DLD), DEWA automatically notifies the tenant to initiate disconnection. Completing the DEWA move out process Dubai triggers an automatic clearance certificate once all outstanding balances are fully cleared.
- Linked Process: Ejari cancellation automatically initiates the DEWA deactivation request.
- Proactive Notifications: Tenants receive alerts to process final bill settlement and disconnection.
- Residential Scope: Applies to single premise residential properties; businesses and free zones use separate channels.
Step by Step DEWA Deactivation Process
Follow these simple online steps using your account or UAE Pass to request electricity and water disconnection.
Tenants can easily apply for deactivation online by logging into the official portal using their user credentials or UAE Pass. Initiating your DEWA final bill payment online allows you to clear pending balances and submit your preferred deposit refund details smoothly during application submission.
- Account Selection: Log in, select Consumer > Supply Management > Move-out, and choose your account number.
- Schedule Disconnection: Choose your exact move out date and time for meter reading and service cutoff.
- Refund Details: Select IBAN, cheque, or account transfer for your security deposit refund.
- IBAN Bank Proof: Upload bank proof with matching beneficiary name and enter the SMS verification code.
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DEWA Security Deposit Refund Methods
Discover how your security deposit is adjusted against final bills and returned to your bank account.
Your security deposit is automatically adjusted against your final electricity and water charges. Understanding the DEWA security deposit refund process ensures quick processing without submitting extra refund applications.
- Deposit Adjustment: Applied directly against your final bill calculation.
- Refund Channels: Payouts sent via IBAN transfer, cheque, or moved to another active DEWA account.
- Immediate Due: Outstanding final bills exceeding deposit amounts must be paid immediately.
Service Fees, Clearance Certificates, and Application Channels
Review disconnection charges, discount eligibility, and official digital platforms available for tenants.
Disconnection fees vary based on meter sizes and include standard government knowledge and innovation fees. Once settled, obtaining a DEWA clearance certificate for Ejari happens automatically via email, SMS, and RERA updates.
| Fee Category / Details | Cost Structure |
| Small Meter Disconnection Fee | Dh125 |
| Large Meter Disconnection Fee | Dh300 |
| Knowledge & Innovation Fees | Dh20 (Dh10 each) |
| National Discount (Thukher/Sanad) | 50% discount on deactivation fees |
| Service Access Channels | DEWA Website, Smart App, DubaiNow, IVR (04-6019999) |
Conclusion
Deactivating DEWA when moving out requires scheduling disconnection online, settling final bills, and collecting your clearance certificate.
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FAQs
How long does it take for DEWA to disconnect electricity and water?
Disconnection occurs within 24 working hours from your selected move out date and time.
How will I receive my DEWA final bill and clearance certificate?
Final bills and automatic clearance certificates are sent via email and SMS within 24 working hours of disconnection.
Can UAE nationals receive discounts on DEWA move out fees?
Yes, Thukher and Sanad cardholders receive a 50% discount on deactivation charges.
Do I need a separate application to claim my DEWA deposit refund?
No, refund processing happens automatically based on the payout method chosen during your move out submission.
